Frequently Asked Questions

Where are you based?

The Little Craft House is based in Maddington, Western Australia.

Do you have a showroom?

Yes! Our showroom is now open! You can find us at Unit 11, 6 Barcelona Way, Maddington, WA. Items are available to view and purchase as well as pick up orders. We accept cash sales and EFTPOS is available. Please see the Visit Us tab for opening hours.

How can I contact you?

There is a few ways to contact us. You can use the contact form found under the CONTACT tab on the HOME menu.
You can also email: littlecrafthouseaus@gmail.com
We can also be contacted through our Facebook page: ​www.facebook.com/thelittlecrafthouseaus

 

How long will it take for my order to be processed?

All orders are processed in order of placement. Standard orders are packed and posted within 2 business days, unless otherwise stated in the product listing. Processing times for custom orders will be as agreed at time of order. 
​Purchasing 'Express Post' is a faster postage service, standard handling times still apply. Please contact us for urgent orders.  

Can I place a custom order?

Yes! Custom orders are always welcome. We are happy to quote on small, large and mixed quantities of products. Please use the contact page or email. ​

 

Are your wood beads safe for children?

The natural wood bead range are lead free and have not been oiled or wax coated. Due to the size of most of our products, as an individual item they are not safe for young children as they pose a choking risk. Please ensure appropriate supervision and keep them out of reach of young children.

Are your silicone beads safe for children?

The silicone beads in my store are food grade, BPA, Lead, Mercury, PVC, Latex, Cadmium and Phthalate free. They meet ASNZS ISO 8124. They are odourless and can easily be washed. ​ Due to the size of most of our products, as an individual item they are not safe for young children as they pose a choking risk. Please ensure appropriate supervision and keep them out of reach of young children.

You should ensure any products made meet the relevant safety standards.