Frequently Asked Questions
Where are you based?
The Little Craft House is based in Kenwick, Western Australia.
Do you have a showroom?
Yes. Primarily being an online retailer our showroom operates on limited hours. We are located in Kenwick, WA. Click the VISIT US tab for details.
How can I contact you?
There is a few ways to contact us. The best way to contact us is to use the contact form found under the CONTACT tab on the HOME menu, or email: firstname.lastname@example.org
We can also be contacted through our Facebook page: www.facebook.com/thelittlecrafthouseaus or Instagram @thelittlecrafthouseaus
How long will it take for my order to be processed?
All orders are processed in order of placement. Standard orders are packed and posted within 2 business days, unless otherwise stated in the product listing. Processing times for custom orders will be as agreed at time of order.
Purchasing 'Express Post' is a faster postage service but standard handling times do still apply. Please contact us for urgent orders.
Can I place a custom order?
Yes! Custom orders are always welcome. We are happy to quote on small, large and mixed quantities of products. Please use the contact page or email.
Are your wood beads safe for children?
Due to the size of most of our products, as an individual item they are not safe for young children as they pose a choking risk. Please ensure appropriate supervision and keep them out of reach of young children.
Are your silicone beads safe for children?
The silicone beads are food grade, BPA, Lead, Mercury, PVC, Latex, Cadmium and Phthalate free. They meet ASNZS ISO 8124. They are odourless and can easily be washed. Due to the size of most of our products, as an individual item they are not safe for young children as they pose a choking risk. Please ensure appropriate supervision and keep them out of reach of young children.
You should ensure any products made meet the relevant safety standards.